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What is Freshservice?

Freshservice is an AI-powered IT service management (ITSM) solution that simplifies IT operations with user-friendly features and automation.

What are the key features of Freshservice?

Key features of Freshservice include automated workflows, omnichannel support, IT asset management, and integration capabilities with other enterprise applications.

How does Freshservice utilize AI?

Freshservice uses built-in AI to automate routine queries, provide performance insights, and enhance user experience through self-service options.

Is Freshservice suitable for all business sizes?

Yes, Freshservice is designed to be scalable and can accommodate the needs of organizations of all sizes, from small businesses to large enterprises.

Can Freshservice integrate with other tools?

Yes, Freshservice can integrate seamlessly with various cloud and on-premise applications, enabling organizations to enhance productivity and streamline their operations.

Is there a free trial available for Freshservice?

Yes, Freshservice offers a 14-day free trial with no credit card required, allowing users to explore its features without any commitment.

Q: How often does Freshservice experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Freshservice outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.